Shipping Policy

At LOOKSTAN, we are committed to delivering your order safely and efficiently. Please review our Shipping Policy below for important information regarding order processing and delivery.

Shipping Across Egypt

We currently ship orders to all governorates across Egypt through our trusted delivery partners.

Processing & Delivery Time

Orders are typically processed shortly after confirmation and are usually delivered within 2–5 business days.

Delivery times may vary depending on:

• Customer location.
• Courier schedules.
• Public holidays.
• Weather conditions.
• Peak shopping seasons.
• Unexpected circumstances beyond our control.

During promotional campaigns, holidays, or periods of high order volume, delivery may take longer than the estimated timeframe.

Shipping Fees

Shipping fees are calculated based on the delivery location and will be displayed during checkout or confirmed before your order is processed.

If an order is refused after the courier has arrived at the delivery address, the applicable shipping charges may still be payable.

Order Confirmation

Before shipping, our customer support team may contact you to verify your order details, including your delivery address, selected size, color, and product availability.

Orders with incomplete or inaccurate contact information may be delayed or cancelled if we are unable to reach the customer.

Receiving Your Order

Please ensure that someone is available to receive the shipment at the confirmed delivery address.

Upon delivery, customers may visually inspect the package only. Trying on or using the product before accepting the shipment is not permitted.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact our customer support within 24 hours of receiving your package.

To help us resolve your request quickly, please provide:

• Your order number.
• Clear photos of the product.
• Photos of the packaging if requested.

Requests submitted after 24 hours may not be eligible for review.

Shipping Delays

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to circumstances beyond our control.

If your shipment is affected by an unexpected delay, our team will do its best to keep you informed and provide updates whenever possible.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team.

Email: support@lookstan.com